Reporting Issues

Learn how to report an issue.

If you have an issue with someone or something in the FC/Discord, please report it to an Archon.

We're not always aware of issues people may have, so we rely on you to tell us!

Examples

• someone is making you uncomfortable

• you think someone is breaking a guideline

• you take issue with the way we do something

You can always message Hana Song or another Archon and we will take your report seriously.

We will listen to you, collect information and screenshots from you and relevant parties, investigate claims, administer action as needed, and potentially follow-up with you.

How to Report

• Contact an Archon if you have a complaint about anything FC-related in-game or Discord.

• Include screenshots, text, and date/time of the issue with your complaint.

• Reports may be discussed by officers and addressed appropriately.

• Follow-up information may be provided but is not guaranteed.

Potential Actions

People may receive the following actions:

Soft Warning	Simple verbal, private message or public reminder warning about an activity.	No limit to soft warnings. Soft warnings may develop into warnings if activity persists.
Warning	Private message about activity with an issued warning. Requires confirmation of compliance.	No limit to warnings. Warnings will develop into strikes if compliance is denied, activity was blatantly intentional or activity persists.
Strike	Private message about activity with an issued strike.	Up to 2 strikes. 2nd strike may result in discharge and ban.

• Warnings and strikes may fall off after a year.

• Exceptionally offensive behavior may be handled more severely.

General FC Issues

General FC issues may be individually addressed or may be taken up for further discussion by Archons.

If a general FC-related issue is brought up that we think merits more input or response, we will post an announcement and schedule an in-game and Discord Townhall.

Interpersonal Issues

Personal issues that people have with each other should be handled privately.

Please avoid getting upset on someone else's behalf. You may contact people out of concern as a friend, but if the individuals involved have resolved their issues privately, please do not contact Archons on their behalf. We will respect them as adults and defer to their personal resolutions.

If you are having a direct issue with another person in the FC community and would like an Archon to assist, please contact us. We might not provide detailed follow-up information about actions taken, but we will take appropriate action as needed on a case-by-case basis.

Please avoid posting about personal issues with other members in our public chats per guideline 3 regarding avoiding drama. We will again take the appropriate action if issues are publicly aired, but we will not publicly provide acknowledgement or follow-up.

In-Game ToS Issues

Issues that occur in-game that you believe violate FFXIV's Terms of Service should be reported through the in-game Support Desk for a GM to investigate.

Let's make a fun, safe space for everyone to enjoy!